Assistance coordinator

CS, Customer support, Coordinator, Assistance, Assistance coordinator, Medical, Support

Your new company
International medical assistance company, located in Prague 8 is looking for assistance coordinators with German language, who could help them with the challenging market.

Your new role
  • Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers, and other Offices.
  • Register all communications and act in the systems provided by the company (Globo, Outlook, telephone system and others)
  • Register and adjust reserves for services requested, when necessary, up to the authorized financial limit.
  • Coordinate adequately all logistic arrangements locally and internationally.
  • Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.
  • Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
  • Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)

What you'll need to succeed
  • Advanced knowledge of German
  • Advanced English -
  • Experience in working in customer service is an advantage
  • Good level of organization, multi-tasking, and effective time management
  • Ability to analyse a situation and find a solution
  • Being ready to learn and follow given procedures and rules
  • Work and residence permit in the Czech Republic

What you'll get in return
  • Background of a stable international company
  • Multinational environment and daily communication in foreign languages
  • Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)
  • Modern offices in Karlín
  • Possibility of Home office
  • Flexible planning of shifts, part-time also possible

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1173660
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Typ úvazku
Hlavní PP
Zdravotnictví & Medicína
Business Services 

Spojit se s konzultantem

Kontaktní osoba: Ivo Pesta, odborný konzultant spravující tuto pozici, Pobočka: Prague
Hays Czech Republic, Olivova 4/2096

Telefon: +420724028598

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