Your new company
International medical assistance company, located in Prague 8 is looking for assistance coordinators with German language, who could help them with the challenging market.

Your new role

• Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers, and other Offices.
• Register all communications and act in the systems provided by the company (Globo, Outlook, telephone system and others)
• Register and adjust reserves for services requested, when necessary, up to the authorized financial limit.
• Coordinate adequately all logistic arrangements locally and internationally.
• Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.
• Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
• Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)

What you'll need to succeed

• Advanced knowledge of German
• Advanced English -
• Experience in working in customer service is an advantage
• Good level of organization, multi-tasking, and effective time management
• Ability to analyse a situation and find a solution
• Being ready to learn and follow given procedures and rules
• Work and residence permit in the Czech Republic

What you'll get in return

• Background of a stable international company
• Multinational environment and daily communication in foreign languages
• Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)
• Modern offices in Karlín
• Possibility of Home office
• Flexible planning of shifts, part-time also possible

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1173660