Telephony and Operations Support

Telephony, Operations, Service Desk, Support, Helpdesk, customer service, CS

Your new company
For our client, global assistance provider, we are looking for telephony and operations support specialist.

Your new role
  • Regular meetings with NTT, SIP Providers
  • Troubleshooting all issues related to Genesys Cloud
  • Users Maintenance
  • Setup of new DID, including detailed call-flow, automatic announcements, scripts
  • Dashboard setup and updates
Mobile telephony
  • Ordering of new devices
  • Support for setting and installation
  • Evidence of new SIM and phone numbers
  • Speed dial setting
  • Contact for phone account setting (change data limit, roaming...)
Office hardware maintenance
  • Setting and installation of local hardware
  • Troubleshooting of HW issues
  • Keeping inventory updated for all branches
  • Communication with HW providers
  • Order new HW as needed
General Support
  • Monitoring of inbox & Ticketing system

What you'll need to succeed
  • min. secondary education, preferably IT area
  • advanced knowledge with Genesys Cloud or Cloud Telephony (advantage)
  • previous work experience from customer service/help desk
  • training skills (advantage, not necessary)
  • native or advanced Czech or Slovak and English language

What you'll get in return
Interesting work in friendly team of professional enthusiasts with the background of strong international company. Among offered benefits you will find extra days off, sick days, possibility to work from home, contribution to meals, wellness, and fitness activities (MULTISPORT), and other...

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1171768
Klikněte zde pro přístup k zásadám o ochraně osobních údajů Hays. Zde získáte detailní informace o tom, jak používáme a chráníme vaše osobní data a jaká jsou vaše související práva.


Área de especialidade
Business Services 

Fale com um Consultor

Fale com Ivo Pesta, o consultor especializado responsável por esta vaga,, localizado em Prague
Hays Czech Republic, Olivova 4/2096

Telefone: +420724028598