Support Specialist

Support, Technical Support, Automotive, CS, Customer Service

Your new company
For our client, fast-growing multinational corporation in automotive field with SSC based in Prague 7 - Holešovice, we are looking for multiple Customer Support Specialists with French, Dutch or Italian language.

Your new role
  • Clear understanding of our solutions that you will be supporting our customers with, making sure the customers are getting that world-class experience they deserve.
  • Provide world-class support to our customer base on technical (software) issues by effectively communicating on the telephone, E-mails, case write-ups, Slack, Live-Chat
  • Communicate, consult and collaborate with our other internal resolver groups making sure issues are handled timely and seamlessly.
  • Work on incoming cases, respond, analyze, find a resolution and/or triage the cases to the correct resolver group.
  • Work in line with the Support procedures and best practices and also provide suggestions/ideas for improvement.
  • Actively work on CRI (Case Reduction Initiative).

What you'll need to succeed
  • Fluent knowledge of English and fluency in French or Dutch or Italian.
  • Ability to deal with change, take feedback, learn quickly, structured and organized.
  • Pro-active mindset, communicative, and the ability to speak with stakeholders on different levels both internal as well as external.
  • Experience in Customer or Technical Service - is an advantage, but not a must, more important is drive and ambition.

What you'll get in return
  • Highly competitive salary
  • Home-office possibility up to 100%
  • Monthly benefits points contribution
  • 25 days of holiday allowance + 4 sick days
  • and way more..

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1171926
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Job Type
Business Services

Talk to a consultant

Talk to Ivo Pesta, the specialist consultant managing this position, located in Prague
Hays Czech Republic, Olivova 4/2096

Telephone: +420724028598