Your new company

For our client, one of the world’s leading medical assistance and claims-handling companies, we are currently looking for Customer Assistance Coordinator with Italian language.

Your new role

• Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and others.
• Coordinate adequately all logistic arrangements locally and internationally.
• Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.
• Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
• Register all communications and act in the systems provided by the company (Globo, Outlook, telephone system and others)

What you'll need to succeed

• Native or Advanced knowledge of Italian
• Advanced English - it is intercompany language
• Experience in working in customer service is an advantage
• Good level of organization, multi-tasking, and effective time management
• Ability to analyze a situation and find a solution
• Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after the probation period
• Important: Work and residence permit in the Czech Republic

What you'll get in return

• Multinational environment and daily communication in foreign languages
• Motivating salary and benefits such as meal allowance, quarterly bonuses, multisport card, contribution to language courses, sick days and many more!
• Modern offices in Karlín (one of Prague's liveliest districts)
• Possibility of Home office
• Flexible planning of shifts, part-time also possible

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.