Your new role

• Receive and follow up incident tickets from the Business
• Do a first analysis of the issue
• Coordinate with the technical teams (developers, production, infra) to find a hotfix and test it
• Report on the incidents

What you'll need to succeed

• Knowledge of ITIL, and especially incident management and problem management
• Experience with Splunk, Dynatrace, Witbee (or other analysis & monitoring tools)
• Knowledge of Linux at least on basic administration level
• General understanding of Java based applications (basic troubleshooting)
• Knowledge of bash scripting
• Knowledge of web and application servers (Apache, Tomcat, WebSphere)
• At least 2 years of experience in application or system support position

What you'll get in return

• international and friendly environment
• hybrid regime

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1173386