Customer Care Specialist CEE

Customer Care / Logistics / SAP / Prague 3
Your new company
We are looking for a Customer Care team member for our major client - an international healthcare Swedish company with modern offices located in Prague 3.Possibility to start immediately.

Your new role
The main job is to process orders in SAP system, answering customer queries regarding pricing, products, certification, availability, etc.

Planning shipments with customers, carriers and central warehouse. Ensuring necessary certification and documentation as per region. Tracking shipments and resolving ad-hoc issues if necessary. Communicating with the distribution centre and customers in writing form, exceptionally by phone. You will also get to manage pricing in the system, create correction documents, set up new customers, manage existing customers, order samples, etc.

What you'll need to succeed
  • Previous experience on a similar role (Customer Care Specialist, Customer Support, Customer Service Specialist, Logistic Support, Transport Planner, etc.).
  • Communicative knowledge of Czech/Slovak language, excellent level of English.
  • Proactivity, willingness to learn new things, independence.
  • Knowledge of MS Office at an advanced level, knowledge of SAP an advantage.

What you'll get in return
The opportunity to work in modern offices in the centre of Prague in a friendly "family" team. Flexible working hours (core hours from 9-15h), home-office opportunity (40%), 5 weeks of vacation, meal allowance, contribution to language courses, multisport card, contribution to pension/life insurance after the trial period and many more.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1175829
Click here to access HAYS Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.


Job Type
Closing date
13 Jul 2023

Talk to a consultant

Talk to Katerina Chrpova, the specialist consultant managing this position, located in Praha
Hays Czech Republic, Olivova 4/2096

Telephone: +420 724 347 787

Similar jobs to Customer Care Specialist CEE

  • Customer Support with Dutch

    Technical Support, CS, Customer Service, Customer support, Automotive, IT, Technical
  • Customer Service Representative

    Customer Service, Customer Support
  • Customer Service with French

    SSC, Prague, Customer Service, French, English, Order Processing, Order Management
  • Cash Collection Specialist

    Cash Collection Specialist