Your new company
For an international company in Prague 7, we are looking for Technical Support Specialist with Dutch language.

Your new role

• Provide world class support to our customer base on technical (software) issues by effectively communicating on the telephone, E-mails, case write-ups, Slack, Live-Chat
• Communicate, consult, and collaborate with our other internal resolver groups making sure issues are handled timely and seamlessly.
• Work on incoming cases, respond, analyze, find a resolution and/or triage the cases to the correct resolver group.
• Action tasks on a timely basis in line with the agreed SLA and SLAs are understood and delivered.
• Work in line with the Support procedures and best practices and provide suggestions/ideas for improvement.

What you'll need to succeed

• Experience in Customer Service (advantage)
• Experience in Technical Support (advantage)
• Native or Fluent in English + Dutch
• Ability to deal with change, take feedback, learn quickly, structured and organized.
• Pro-active mindset, think along with the changes, reviewing processes, suggestions to drive the business forward.
• Communicative, outgoing, well-spoken, well-written and the ability to speak with stakeholders on different levels both internal as well as external.
• A knack for innovation and technology.

What you'll get in return

• 25 days of holiday allowance
• 4 sick days
• 4.000 Sodexo points monthly
• A market-compliant salary

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1176614