Customer Support with Dutch

Technical Support, CS, Customer Service, Customer support, Automotive, IT, Technical

Your new company
For an international company in Prague 7, we are looking for Technical Support Specialist with Dutch language.

Your new role
  • Provide world class support to our customer base on technical (software) issues by effectively communicating on the telephone, E-mails, case write-ups, Slack, Live-Chat
  • Communicate, consult, and collaborate with our other internal resolver groups making sure issues are handled timely and seamlessly.
  • Work on incoming cases, respond, analyze, find a resolution and/or triage the cases to the correct resolver group.
  • Action tasks on a timely basis in line with the agreed SLA and SLAs are understood and delivered.
  • Work in line with the Support procedures and best practices and provide suggestions/ideas for improvement.

What you'll need to succeed
  • Experience in Customer Service (advantage)
  • Experience in Technical Support (advantage)
  • Native or Fluent in English + Dutch
  • Ability to deal with change, take feedback, learn quickly, structured and organized.
  • Pro-active mindset, think along with the changes, reviewing processes, suggestions to drive the business forward.
  • Communicative, outgoing, well-spoken, well-written and the ability to speak with stakeholders on different levels both internal as well as external.
  • A knack for innovation and technology.

What you'll get in return
  • 25 days of holiday allowance
  • 4 sick days
  • 4.000 Sodexo points monthly
  • A market-compliant salary

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1176614
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Job Type
Business Services

Talk to a consultant

Talk to Ivo Pesta, the specialist consultant managing this position, located in Prague
Hays Czech Republic, Olivova 4/2096

Telephone: +420724028598

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